Skip to main content

Visiting hours & guidelines

Care is provided in a patient-centered atmosphere that is respectful and mindful of the important role visitors play in a patient’s well-being. Please keep the following visitation guidelines in mind.

Patients can choose who can and cannot visit them while they are in our facility without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability. Limits on visiting from our staff must be reasonable, based on the patient’s medical condition and explained to patients and their chosen support persons and/or representative. Reasons for limiting visitation may include the following:

  • The patient requests restrictions or time limits for visiting
  • There are safety concerns, such as risk of infection
  • Visiting interferes with the care of other patients, including the need for their rest and privacy
  • A visitor has a current court order that restricts contact with the patient
  • A visitor becomes disruptive, threatening or violent
  • The patient is in a substance abuse or mental health treatment program that requires limited visiting

Visits from children

  • Children are welcome to visit a family member, but those under the age of 16 should be supervised by a responsible adult during their visit.
  • Young children are expected to stay with a responsible adult who is supervising them to ensure a safe and restful environment for the patient and other patients sharing the room.
  • There are no age restrictions for visiting children, but supervising adults are encouraged to keep their visit brief.

Visiting hours for Psychiatry Inpatient Unit

Daily: 6:30pm - 8pm

Additional hours:

Wednesday and Friday: 2pm - 3:30pm

Saturday, Sunday and holidays: 2pm - 4pm

Two visitors at a time may visit with each patient.

Quiet Hours

Quiet Hours are from 9:30pm to 6am daily. We ask all staff, patients and visitors to help maintain a restful, healing environment for our patients. During this time, please lower your voices, limit visitors at the bedside and place cell phones on vibrate.

Smoke-free campus

Lenox Hill Hospital is a smoke-free campus. Smoking is not allowed in the hospital, or in any area outside the hospital, including the parking lots. This includes electronic cigarettes. The Center for Tobacco Control offers free stop smoking programs. Please ask a staff member for a brochure or call (516) 466-1980 for more information. You also can reach our center by emailing [email protected] or visiting our website Northwell.edu/stopsmoking.

Parking

Lenox Hill Hospital offers valet parking to our patients and visitors at discounted rates daily between 5am and 9pm. Valet parking is located at the main entrance at 100 East 77th Street.

Patients and visitors can also get special parking rates for up to five hours at Rapid Park, located at 165 East 77th Street (between Lexington and Third Avenues).

To take advantage of these rates, parking stubs must be validated at the patient information desk in the main lobby.

Parking rates are as follows:

  • Up to 4 hours – $30
  • From 4 to 8 hours – $40
  • From 8 to 24 hours – $45

Religious/spiritual support

Professional chaplains are available to provide emotional and spiritual support to patients and families of all faiths. They are trained to listen in an open and nonjudgmental way. Chaplains make visits to patients and families upon request. To request a visit from a chaplain, please ask your nurse to contact the office, or call ext. 42545 from inside the hospital or (212) 434-2545 from outside.

ATMs

If you need cash during your visit, an ATM is on the second floor in the cafeteria.

Flowers

All flower deliveries should be directed to the Security Office, where they will be picked up and delivered by a hospital volunteer. Only balloons made out of Mylar are permitted in patient rooms. Flowers and Mylar balloons are not permitted in the intensive care unit, cardiac care units, cardiovascular surgery recovery unit and designated rooms in the progressive coronary care unit.

Food and amenities

We have a cafeteria located on the second floor of the main building.

Hours for the cafeteria are as follows:

Monday - Friday:

  • 7am - 10:30am
  • 11am - 3:30pm
  • 4pm - 8:30pm

Saturday, Sunday and holidays: 9:30am - 4:30pm

Vending machines are available 24/7.

We also have a coffee shop located on the second floor of the main building (right out of the main café).

Hours for the coffee shop are as follows:

Monday - Friday:

  • 7am - 5pm

Saturday: 8am - 4pm

Information desk

Family and friends can call our information desk (located in the main lobby) to find out a patient's general condition and room and telephone number. To reach the information desk from outside the hospital, call (212) 434-2424 or from inside, call ext. 42424.

Hours of operation

Monday- Friday: 7am to 11pm

Saturdays, Sundays and holidays: 8am to 11pm

Lost and found

The hospital is not responsible for lost or broken items unless these items were taken into our care, custody and control. If you lose something, please notify a nurse right away, and we will make every effort to help you find it. Unclaimed articles are turned in to the Security Department, located at the 76th Street entrance. To inquire about lost items, please contact Security at (212) 434-2470.

Neighborhood hotels

Here is a listing of hotels in the area:

Affinia Gardens
215 East 64th Street
(212) 355-1230

Courtyard by Marriott
401 East 92nd Street
(888) 236-2427

The Kimberly
145 East 50th Street 
(212) 755-0400

Lowes Regency Hotel
520 Park Avenue
(212) 759-4100

The Plaza Athenee
37 East 64th Street 
(212) 734-9100

The Surrey
20 East 76th Street
(212) 288-3700

Bridgestreet
Numerous locations
(646) 660-3840

The Carlyle
35 East 76th Street
(212) 744-1600

Sutton Court Hotel Residencies
1320 York Avenue
(800) 468-6937

Furnished Quarters
Numerous locations
(212) 602-1067

AKA 
Numerous locations
(646) 291-4200