Patient & customer experience
We pride ourselves on service excellence. If there is anything we can do to make your stay better, please speak to your doctor, nurse or a hospital staff member. If you need additional assistance, you can contact the Patient Relations Department. A patient representative is available to help patients and their families resolve any concerns and problems related to care, explain hospital policies and procedures, and answer questions they may have regarding healthcare proxies or ethical issues. The department is open weekdays between 9am and 5pm. It is located in the main lobby of the hospital or can be reached by calling ext. 42095 from inside the hospital or (212) 434-2095 from outside. If patients require assistance at any other time, they can call ext. 42468 and ask to have the hospital's nursing supervisor on duty paged.
If hospital staff cannot resolve a problem or issue, you may contact: New York State Department of Health by mail or by phone:
New York State Department of Health Centralized Hospital Intake Program
433 River Street, 6th Floor
Troy, NY 12180
Phone: (800) 804-5447
Email: [email protected].
You also can report an issue to The Joint Commission’s Office of Quality and Patient Safety.
To mail or fax a complaint, print a Quality Incident Report from The Joint Commission’s website.
Office of Quality and Patient Safety The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrance, IL 60181
Phone: (800) 994-6610
Fax: (630) 792-5636
Email: [email protected]